Shipping & Delivery
How long does standard shipping usually take?
Standard shipping times can vary based on the destination and shipping carrier. Here’s a general idea of what you might expect for standard shipping:
- United States (USA): 7 - 12 business days
These times are approximate and can be affected by factors such as customs processing, carrier delays, and local postal services. Always check with your shipping carrier for the most accurate and updated delivery estimates.
Do you provide tracking information for orders?
Absolutely! We do provide tracking information for all orders. Once your order has been shipped, you’ll receive a tracking number, which will be automatically updated on our storefront. This means you can easily track your shipment and stay updated on its progress. If you have any questions or need assistance with your tracking information, just let us know—we’re here to help!
How much does shipping cost?
The shipping costs vary based on the destination:
- T-Shirts:
USA:
First item: $4.96
Additional items: $2.44 each
- Hoodies, Sweats, and Pants:
USA:
First item: $8.89
Additional items: $6.37 each
If you need any further assistance or have more questions, just let us know
How quickly are orders processed before they are shipped?
Orders are typically processed within 48 hours before they are shipped. Once your order is processed, you will receive a confirmation email with tracking information so you can monitor its progress. If you have any questions or need further assistance, feel free to reach out!
What should I do if there are issues with the delivery of my order.
If you encounter any issues with the delivery of your order, please email us at Luna.help23@gmail.com as soon as possible. Our team is ready to assist you and address any concerns you may have regarding your delivery.
Understanding Shipment Responsibility
Once your item is shipped, the delivery process is managed by the carrier, which means that any issues during transit are typically out of our control. However, we're here to support you! If there are concerns with your delivery, please reach out, and our team will assist you in resolving the matter as quickly as possible.
Payments & Safety
What methods of payments do you accept?
We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Meta Pay. Choose the option that suits you best during the checkout process.
Refund & Return Policy
Do you accept refunds?
Our refund policy is designed with clarity in mind; refunds are exclusively accepted for damaged products or manufacturer defects. This explicit guideline aims to prioritize customer satisfaction by addressing genuine concerns related to product quality. Your understanding of this policy is greatly appreciated.
Can I make an exchange/item return
Please note that our policy does not permit exchanges or returns. Each purchase results in a product that is specifically crafted for the individual customer. We kindly ask customers to ensure they carefully select the correct size and item before making a purchase. This ensures that each item is tailored to your specifications, and we appreciate your understanding in this matter.
Order Inquiry
How can I cancel my order?
To cancel your order, navigate to the order status page after making the purchase. There, you should find an option to cancel the order. If you encounter any difficulties, please reach out to us at Luna.help23@gmail.com. Send us an email as soon as possible, and we’ll assist you in the cancellation process. Thank you for your prompt attention to this matter. Please note that to ensure a successful cancellation, kindly send the email within 24 hours of purchasing the product, as cancellations may not be possible after this timeframe.
General Questions
How can I contact someone at Luna?
To reach us, you can contact us at luna.help23@gmail.com. Please allow some time for us respond to your inquiry.
What size should I order? Is there a size guide available?
Our clothing is deigned with an oversized first. If you prefer a more regular fit, we recommend ordering a size smaller than your usually Not sure how it'll fit? Be sure to check the sizing guide included in the product photos for each item.
What materials are used in your clothing, and how should they be cared for?
Our clothing is made from 100% premium cotton and requires specific care to maintain its quality. Here’s how to care for each type of garment:
For hoodies, wash them on the reverse side with neutral detergents. Avoid soaking, exposing to direct sunlight, or using bleach. Iron, steam, or tumble dry at a low temperature (maximum 30°C or 90°F).
For regular T-shirts, wash them on the reverse side with neutral detergents. Do not soak, expose them to the sun, or bleach. Iron, steam, or tumble dry at a low temperature (maximum 30°C or 90°F).
For washed oversized T-shirts, wash inside out in cold water on a gentle cycle with mild detergent. Avoid bleaching, soaking, rubbing, or wringing. Slight bleeding may occur during the first wash, so it’s best to wash like-colored garments together. Hang dry and avoid direct sunlight. Iron, steam, or tumble dry at a low temperature (maximum 30°C or 90°F). This product was washed for a faded effect and might be less colorfast, so hand washing is recommended.
For washed sweatpants, wash them on the reverse side with neutral detergents. Do not soak, expose them to the sun, or bleach. Iron, steam, or tumble dry at a low temperature (maximum 30°C or 90°F). Slight bleeding may occur during the first wash, so wash like-colored garments together. This product was washed for a faded effect and might be less colorfast, so hand washing is recommended.
If you have any further questions or need assistance with garment care, please don’t hesitate to contact us!
Can I customize or personalize items?
While we currently don't offer customization or personalization for our items, we value your input and welcome suggestions! Follow us on Instagram (LunaFL.clothing) for the latest updates and participate in story polls where you can share your ideas. We appreciate the feedback from our community to enhance our offerings.